Our History
Angela and Daniel Downing set up Live Life Care in 1992 with the support from a Pump Priming Grant from Cornwall Council.Back then, Live Life Care was called Night Owl Community Care and was originally established to provide care and support in the evenings and during the night.
Since 1992 Live Life Care has been supporting thousands of people living at home in the Truro and Redruth/ Camborne areas and has been a provider of care services with Cornwall Council and the NHS all of this time.
We are proud to be a true,local family business who put people before profit and we do much community work behind the scenes.Live Life Care also set up Reflections, a non profit social enterprise, to provide day services for people living with dementia.We founded and fund the Purple Angel Pony project and also provide free Cognitive Stimulation Therapy sessions for people newly diagnosed with dementia.We also provide a free befriending service for some of our lonely service users.
Angela Downing - Managing Director
Angela has had over 25 years experience of working in the N.H.S and private care sector. Angela qualified as a Registered General Nurse in 1987. In 1992 Angela set up a company called Night Owl, known today as Live Life Care. Angela has a diploma in Business Management, holds I.O.S.H Managing Safely and is a CIEH approved trainer. Angela also founded Reflections SW CIC in 2010. Angela is known for her drive and passion in everything she does and ensures that her high standards are embedded into the culture of Live Life Care.
Stephen Eddy - Registered Manager
Stephen joined Live Life Care in 2003 as Administration Manager after having previously worked 14 years for a world class engineering firm. In 2007 Stephen undertook the challenge of developing and managing Live Life Care before assuming this new role as Registered Manager in late 2011. Stephen has completed his Level 5 Diploma in Health & Social Care to compliment his diploma in business management and over 20 years experience in a variety of business and administrative roles including logistics, purchasing and personnel. He is also a qualified CIEH trainer. Stephen always rises to the challenge of inspiring and leading the whole Live Life Team.
Sophie Downing -
Quality Assurance
Sophie has worked for Live Life Care since 2007 and has experience in many roles. Sophie is passionate about her career and is enjoying the challenge of delivering excellent care and support to our Service Users. She works enthusiastically to ensure that all Service Users have high quality support. Sophie has recently completed Care Management level 5.
Val Smith -
Care Coordinator Redruth & Camborne
Val joined Live Life Care in 2004 where her natural leadership skills and abilities as a Support Worker ensured that she was quickly promoted to the role of Supervisor. Hard work and dedication including achieving her NVQ Level 3 in Care led to her appointment as Care Coordinator for Redruth & Camborne. Val compiles the daily rosters and leads her team from the front, maintaining an excellent rapport with all her Service Users and staff alike.
Theresa Kirk -
Accounts Manager
Theresa joined Live Life Care 17 years ago to take on the payroll, invoices and general accounts. With over 25 years of experience Theresa always endeavours to improve and set up systems to ensure Live Life Care's finance department runs smoothly.
June Miller -
Administration
June Miller has been with Live Life Care for nearly 20 years and held several positions including that of Registered Manager. June is currently in the role of administration assistant and helps with the day to day smooth running of all departments. June is popular with all the staff on pay day as she has the most important task of collating all of our wages and passing the information onto the pay roll section.
Jayne Hay -
Quality Lead & Staff Development Officer
Jayne joined Live Life Care in 2009 and has brought a unique perspective to the team. Live Life Care supported Jayne and her partner as Service Users so Jayne understands what it is like to be a family carer. Jayne has far too many qualifications to list here but holds a diploma in social care and counselling and is a qualified assessor. Jayne is our lead on Quality issues and supports all new staff to complete their Care Certificate amongst other vital roles.
Lesley Maullin -
Senior Support Worker & Quality Assurance
Lesley joined Live Life Care in 2015 having worked in various support roles for over 15 years. This is the first time that Lesley has worked in domiciliary care but her extensive experience and transferrable skills have made her a great addition to our team. Lesley has proven to be an asset both in the community and in the office. Lesley is working towards her Health & Social Care Diploma to compliment her previous managerial and supervisory qualifications.
Our Quality
Measuring the quality of the services we provide is such an important part of our business. We do this by the following.
We send out regular QA surveys to families and service users.
Our senior team members also are out and about collecting feedback and filling in quality reviews face to face.
Our office team are in regular contact with families and service users by telephone and email.
We investigate all complaints and use these as a way of continually improving on the service we offer.
Every year we compile an annual quality review and our latest one will be published here in Feb 2019.
We are inspected by the CQC,the Care Quality Commission, and our latest report is on our homepage.
We have yearly audits from Cornwall Council.
Our main complaints usually are around the timing of our care visits and these are really very few. We now have an Electronic Call Monitoring system in place so that we can collate this information more accurately. However, managing a mobile workforce of around 100 carers is no mean task !! We are pleased with how many visits are delivered on time considering the traffic, carer sick and annual leave days etc. The work that goes on behind the scenes to do this one can not imagine unless you have worked in a homecare office. We always say allow 30 minutes either side of your planned care visit just in case.
Address
Agos Acres
Greenbottom
Truro
Cornwall
TR4 8GF
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01872 561761